FAQs
Who is Urban Schott?
Urban Schott is a clothing brand blending classic street style with fine craftsmanship. We create premium, long-lasting jackets, from leather to bomber varsity and hoodie styles, designed for everyday comfort and timeless style.
Are your leather jackets made from genuine leather?
Yes, our leather jackets are crafted from genuine leather, chosen for its durability, comfort, and premium finish. Care details are included on each product page to help you maintain its quality over time.
How do I choose the right jacket size?
Check the size chart on each product page and match it to your chest, shoulder, and length measurements for the best fit. If you're between sizes, we recommend sizing up for a more relaxed fit or down for a snug, tailored look.
How should I take care of my leather jacket?
Wipe your jacket with a soft, damp cloth and apply a leather conditioner regularly to keep it soft and supple. Avoid direct heat or harsh chemicals, and store it in a cool, dry place away from sunlight.
Can I return or exchange my leather jacket?
Yes, you can request a return or exchange within 15 days of delivery, as long as the jacket is unworn, unwashed, and in its original condition with tags attached. Items showing signs of wear, damage, or alteration won't be eligible for return.
How long does delivery take?
Orders typically arrive within 11–15 business days from the date they're placed. Shipping is free on orders of $200 USD or more, with a flat $20 USD fee applied below that.
Can I change or cancel my order after placing it?
Yes, cancellations within 24 hours receive a full refund, while later requests incur a processing/production charge — 25% after 24 hours, 35% after 3 days, and no cancellations after 7 days once production is underway.
Do you ship internationally?
Yes, we ship worldwide, with free shipping on orders of $200 USD or more and a flat $20 USD fee below that. Delivery typically takes 11–15 business days depending on your location.
Are your jacket colors exactly as shown in the photos?
We do our best to display colors as accurately as possible, but slight variations may occur due to screen settings and lighting. If exact color matching is important to you, feel free to contact us before ordering.
Do you offer leather jackets for both men and women?
Yes, we offer genuine leather jackets designed for both men and women, including biker and bomber styles. Browse our Men's and Women's collections to find the perfect fit.
Can I make changes to my order after placing it?
Yes, you can request changes such as size, color, personalization, patches/customization, shipping details within 24 hours of placing your order. Please note that additional charges may apply depending on the change requested.
What currency does your store accept for payments?
We accept payments in USD (US Dollars) for all orders, regardless of your shipping destination. The total price, including any applicable shipping fees, will be displayed in USD at checkout.
How can I contact Urban Schott?
You can reach us by email at info@urbanschott.com or by phone at +971 50 785 4894. You can also use the Contact Us page on our website for any queries or support.
Is it safe to shop at Urban Schott?
Yes, our website uses secure SSL encryption and trusted payment gateways to protect your personal and payment information. We're committed to a safe, transparent shopping experience from checkout to delivery.