Privacy Policy

At Urban Schott ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using urbanschott.com (the "Website").

1. Information We Collect

We may collect the following information when you visit our Website, place an order, create an account, subscribe to our emails, or contact us:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase history
  • Payment information (processed securely by trusted third-party payment providers; we do not store your complete payment details)
  • Customer support messages and inquiries
  • Product reviews or other content you voluntarily submit

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the Website
  • Cookies and similar technologies used to improve your browsing experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate about your orders and account
  • Respond to your inquiries
  • Improve our Website, products, and services
  • Detect fraud and maintain Website security
  • Send promotional emails if you have chosen to receive them
  • Comply with applicable legal obligations

3. Cookies

Our Website uses cookies and similar technologies to remember your preferences, maintain shopping cart functionality, analyze Website traffic, and improve user experience.

You may disable cookies through your browser settings, although some Website features may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who help us operate our business, such as:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting providers
  • Analytics and technology service providers
  • Customer support providers

These providers may access your information only to perform services on our behalf and are required to protect your information.

We may also disclose information if required by law or to protect our legal rights.

5. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may receive updates, product announcements, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to secure your information, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your personal information where legally permitted
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. International Visitors

If you access our Website from outside our operating country, your information may be transferred to and processed in countries where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Business Legal Name: Urban Schott

Address: Bin Thani Plaza Building Naif, Deira, Dubai, United Arab Emirates.

Phone: +971 50 785 4894

Email: info@urbanschott.com

Contact Page: https://urbanschott.com/pages/contact

Our Solutions

Who is Urban Schott?

Urban Schott is a clothing brand blending classic street style with fine craftsmanship. We create premium, long-lasting jackets, from leather to bomber varsity and hoodie styles, designed for everyday comfort and timeless style.

Are your leather jackets made from genuine leather?

Yes, our leather jackets are crafted from genuine leather, chosen for its durability, comfort, and premium finish. Care details are included on each product page to help you maintain its quality over time.

How do I choose the right jacket size?

Check the size chart on each product page and match it to your chest, shoulder, and length measurements for the best fit. If you're between sizes, we recommend sizing up for a more relaxed fit or down for a snug, tailored look.

How should I take care of my leather jacket?

Wipe your jacket with a soft, damp cloth and apply a leather conditioner regularly to keep it soft and supple. Avoid direct heat or harsh chemicals, and store it in a cool, dry place away from sunlight.

Can I return or exchange my leather jacket?

Yes, you can request a return or exchange within 15 days of delivery, as long as the jacket is unworn, unwashed, and in its original condition with tags attached. Items showing signs of wear, damage, or alteration won't be eligible for return.

How long does delivery take?

Orders typically arrive within 11–15 business days from the date they're placed. Shipping is free on orders of $200 USD or more, with a flat $20 USD fee applied below that.

Can I change or cancel my order after placing it?

Yes, cancellations within 24 hours receive a full refund, while later requests incur a processing/production charge — 25% after 24 hours, 35% after 3 days, and no cancellations after 7 days once production is underway.

Do you ship internationally?

Yes, we ship worldwide, with free shipping on orders of $200 USD or more and a flat $20 USD fee below that. Delivery typically takes 11–15 business days depending on your location.

Are your jacket colors exactly as shown in the photos?

We do our best to display colors as accurately as possible, but slight variations may occur due to screen settings and lighting. If exact color matching is important to you, feel free to contact us before ordering.

Do you offer leather jackets for both men and women?

Yes, we offer genuine leather jackets designed for both men and women, including biker and bomber styles. Browse our Men's and Women's collections to find the perfect fit.

Can I make changes to my order after placing it?

Yes, you can request changes such as size, color, personalization, patches/customization, shipping details within 24 hours of placing your order. Please note that additional charges may apply depending on the change requested.

What currency does your store accept for payments?

We accept payments in USD (US Dollars) for all orders, regardless of your shipping destination. The total price, including any applicable shipping fees, will be displayed in USD at checkout.

How can I contact Urban Schott?

You can reach us by email at info@urbanschott.com or by phone at +971 50 785 4894. You can also use the Contact Us page on our website for any queries or support.

Is it safe to shop at Urban Schott?

Yes, our website uses secure SSL encryption and trusted payment gateways to protect your personal and payment information. We're committed to a safe, transparent shopping experience from checkout to delivery.