Shipping Policy

At Urban Schott, we're committed to delivering your order safely and as quickly as possible. Please review the information below regarding our shipping process.

1. Order Processing

Orders are typically processed within 2–3 business days after payment has been successfully received.

During peak seasons, promotional events, or holidays, processing times may be slightly longer.

All orders are subject to payment verification and quality inspection before shipment.

2. Estimated Delivery Time

Our products are carefully prepared before shipping.

Estimated delivery timeline:

  • Order Processing: 2–3 business days
  • Packaging & Dispatch: 1–2 business days
  • Transit Time: 8–10 business days

Estimated Total Delivery: 10–15 business days from the date your order is placed.

Delivery estimates are provided as a guide and are not guaranteed. Shipping times may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

3. Shipping Rates

  • Free Worldwide Shipping on orders of $200 USD or more.
  • A flat shipping fee of $20 USD applies to orders below $200 USD.

Shipping charges are calculated before checkout and displayed during the ordering process.

4. International Shipping

Urban Schott proudly ships to customers worldwide.

Please note that customs duties, import taxes, VAT, brokerage fees, or other charges required by your country's customs authorities are the customer's responsibility. These fees are not included in our product prices or shipping charges.

5. Shipping Carriers

Depending on your destination, orders may be shipped using trusted international carriers such as:

  • DHL
  • FedEx
  • UPS
  • USPS
  • Other reliable regional delivery partners

We select the shipping carrier that provides the best service for your location.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking information to monitor your shipment until delivery.

7. Shipping Address Changes

If you need to update your shipping address, please contact us within 24 hours of placing your order.

After this period, your order may already be in processing or transit, and we may no longer be able to modify the shipping address.

8. Delayed or Lost Shipments

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to factors beyond our control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier operational delays
  • Natural disasters or other unforeseen events

If your shipment appears delayed or lost, please contact us and we'll gladly assist in working with the carrier to resolve the issue.

9. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Urban Schott cannot be held responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

10. Split Shipments

In certain situations, items within the same order may be shipped separately from different fulfillment locations to ensure faster delivery. If this occurs, you will receive tracking information for each shipment.

11. Need Assistance?

If you have any questions regarding shipping, delivery, or tracking, we're happy to help.

Urban Schott

Email: info@urbanschott.com

Contact Page: https://urbanschott.com/pages/contact