Shipping Policy
At Urban Schott, we're committed to delivering your order safely and within our stated timeframes. Please review the information below regarding our shipping process.
1. Order Processing
Orders are typically processed within 2–3 business days after payment is successfully received. During peak seasons, promotional events, or holidays, processing times may be slightly longer. All orders undergo payment verification and quality inspection before shipment.
2. Estimated Delivery Time
Our products are carefully prepared before shipping. Here's the estimated delivery timeline:
- Order Processing: 2–3 business days
- Packaging & Dispatch: 1–2 business days
- Transit Time: 8–10 business days
Estimated Total Delivery: 11–15 business days from the date your order is placed.
We aim to deliver your order safely within the estimated timeframe provided below. While we make every reasonable effort to meet these estimates, delivery times are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
3. Shipping Rates
- Free Worldwide Shipping on orders of $200 USD or more.
- A flat shipping fee of $20 USD applies to orders below $200 USD.
| Shipping Method | Destinations | Cost |
| Free Shipping | Eligible destinations | Orders over $200 qualify for free shipping |
| Paid Shipping | Eligible destinations | Orders under $200 are charged a flat $20 shipping fee |
All shipping charges are calculated and displayed at checkout before you complete your order.
4. International Shipping
Urban Schott proudly ships to customers worldwide. Please note that customs duties, import taxes, VAT, brokerage fees, or any other charges required by your country's customs authorities are the customer's responsibility. These fees are not included in our product prices or shipping charges.
5. Shipping Carriers
Depending on your destination, orders may be shipped using trusted international carriers such as:
- DHL
- FedEx
- UPS
- USPS
- Other reliable regional delivery partners
We select the shipping carrier that provides the best service for your location.
6. Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. Use this tracking information to monitor your shipment's progress until it's delivered.
7. Shipping Address Changes
If you need to update your shipping address, please contact us info@urbanschott.com within of placing your order. After this period, your order may already be in processing or transit, and we may no longer be able to modify the shipping address.
8. Delayed or Lost Shipments
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to factors beyond our control, including:
- Customs inspections
- Severe weather
- Public holidays
- Carrier operational delays
- Natural disasters or other unforeseen events
If your shipment appears delayed or lost, please contact us and we'll be glad to assist in resolving the issue with the carrier.
9. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Urban Schott is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
10. Need Assistance?
If you have any questions regarding shipping, delivery, or tracking, we're happy to help.
Business Legal Name: Urban Schott
Address: Bin Thani Plaza Building Naif, Deira, Dubai, United Arab Emirates, 00000
Phone: +971 50 785 4894
Email: info@urbanschott.com
Contact Page: https://urbanschott.com/pages/contact
Our Solutions
Who is Urban Schott?
Urban Schott is a clothing brand blending classic street style with fine craftsmanship. We create premium, long-lasting jackets, from leather to bomber varsity and hoodie styles, designed for everyday comfort and timeless style.
Are your leather jackets made from genuine leather?
Yes, our leather jackets are crafted from genuine leather, chosen for its durability, comfort, and premium finish. Care details are included on each product page to help you maintain its quality over time.
How do I choose the right jacket size?
Check the size chart on each product page and match it to your chest, shoulder, and length measurements for the best fit. If you're between sizes, we recommend sizing up for a more relaxed fit or down for a snug, tailored look.
How should I take care of my leather jacket?
Wipe your jacket with a soft, damp cloth and apply a leather conditioner regularly to keep it soft and supple. Avoid direct heat or harsh chemicals, and store it in a cool, dry place away from sunlight.
Can I return or exchange my leather jacket?
7 - Days Refund & Returns Policy For You.
If you experience an issue with your order, please contact us within 24 hours of delivery so our team can review your request.
Returned products must be unused, unworn, and in their original condition, with all original tags attached.
If a customer receives a damaged, defective, or incorrect item—including a size different from the size ordered— contacting our support team. info@urbanschott.com.
Once the returned item has been received, inspected, and approved, an eligible customer will receive a full refund without any shipping or restocking deductions.
Products showing signs of use, wear, customer-caused damage, stains, odors, washing, or alteration will not qualify for a refund.
Approved returns must be sent to the return facility specified in the return instructions provided by our support team.
Refunds will only be processed after the returned product has arrived at the designated facility and has passed inspection.
How long does delivery take?
Orders typically arrive within 11–15 business days from the date they're placed.
Free Worldwide Shipping on orders of $200 USD or more.
A flat shipping fee of $20 USD applies to orders below $200 USD.
Can I change or cancel my order after placing it?
Order Cancellation
Our cancellation schedule after Placing order:
- Within 48 hours of placing the order: Full refund.
- More than 48 hours and up to 3 days: Refund less a 25% processing and production charge.
- More than 3 days and up to 7 days: Refund less a 35% production charge.
- After 7 days: Orders cannot be cancelled because production or preparation is typically underway or completed.
Cancellation requests must be submitted by contacting our support team. info@urbanschott.com
Do you ship internationally?
Yes, we ship worldwide, with free shipping on orders of $200 USD or more and a flat $20 USD fee below that. Delivery typically takes 11–15 business days depending on your location.
Are your jacket colors exactly as shown in the photos?
We do our best to display colors as accurately as possible, but slight variations may occur due to screen settings and lighting. If exact color matching is important to you, feel free to contact us before ordering.
Do you offer leather jackets for both men and women?
Yes, we offer genuine leather jackets designed for both men and women, including biker and bomber styles. Browse our Men's and Women's collections to find the perfect fit.
Can I make changes to my order after placing it?
If you need to update your order, you may request changes to:
- Size
- Color
- Personalization
- Patches or other customization
- Shipping details, where possible
Please contact us info@urbanschott.com within 24 hours of placing your order.
Because some products may enter production or preparation shortly after an order is placed, changes requested after production has started may no longer be possible or may incur additional charges depending on the work already completed.
What currency does your store accept for payments?
We accept payments in USD (US Dollars) for all orders, regardless of your shipping destination. The total price, including any applicable shipping fees, will be displayed in USD at checkout.
Is it safe to shop at Urban Schott?
Yes, our website uses secure SSL encryption and trusted payment gateways to protect your personal and payment information. We're committed to a safe, transparent shopping experience from checkout to delivery.