Refund & Returns Policy

7 - Days Refund & Returns Policy For You.

Urban Schott, we are committed to offering thoughtfully crafted products that combine quality, style, and attention to detail. Customer satisfaction is important to us; however, we understand that an issue may occasionally arise with an order.

To provide a clear and transparent shopping experience, we have outlined our Return & Exchange Policy below. Please review it carefully before placing your order so you understand the applicable eligibility requirements, timeframes, and return or exchange process.

1.Return Eligibility

Urban Schott accepts returns and exchanges only for verified damaged, defective, or incorrect items, including an item delivered in a size different from the size ordered. We do not accept returns for a change of mind, personal preference, or an incorrectly selected size.

• If you experience an issue with your order, please contact us within 24 hours of delivery so our team can review your request.
• Returned products must be unused, unworn, and in their original condition, with all original tags attached.
• If a customer  receives a damaged, defective, or incorrect item—including a size different from the size ordered—  contacting our support team. info@urbanschott.com.
• Once the returned item has been received, inspected, and approved, an eligible customer will receive a full refund without any shipping or restocking deductions.
• Products showing signs of use, wear, customer-caused damage, stains, odors, washing, or alteration will not qualify for a refund.
• Approved returns must be sent to the return facility specified in the return instructions provided by our support team.
• Refunds will only be processed after the returned product has arrived at the designated facility and has passed inspection.
  

2. Non-Returnable Items

• The product was made using customer-provided measurements or includes personalized details, patches, names, logos, or other requested modifications, unless it arrives damaged, defective, or different from the approved specifications.
• The customer selected the wrong size, but the delivered item matches the size ordered and the measurements shown in our size guide.
• The product matches its description and specifications, but the customer no longer likes its style, material, color, quality, or overall appearance.
  
• The customer changes their mind or no longer wants the product after it has been shipped.
• The return or exchange request is submitted more than 24 hours after delivery.
• The item was purchased as a gift and the recipient does not like it, does not want it, or fails to inspect it within the applicable 24-hour reporting period.
• The product has been worn, washed, used, altered, or damaged due to misuse or improper handling after delivery.
• The product has missing tags or shows stains, odors, scratches, wear, or other customer-caused damage.
• The returned product does not pass inspection at our designated return facility.

3. Size & Fit

• Please review our size guide carefully before placing your order.
• Select the most suitable size based on the measurements provided.
• All our jackets are made to order.
• We also offer custom sizing to help customers achieve a better fit.
• Any size-related issue must be reported within 24 hours of delivery.
  

3. Refunds Process

Once we receive your returned item, it will be inspected to determine whether it meets the return requirements.

We will notify you once the inspection is complete and confirm whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method within 7 business days.

After the refund has been issued, your bank or payment provider may require an additional  7–10 business days to post the funds to your account.

4.Order Cancellation

Because all Urban Schott products are made to order, work may begin shortly after an order is confirmed. for each customer, cancellation eligibility depends on when the cancellation request is received.

Our cancellation schedule after Placing order:

• Within 48 hours of placing the order: Full refund.
• More than 48 hours and up to 3 days: Refund less a 25% processing and production charge.
• More than 3 days and up to 7 days: Refund less a 35% production charge.
• After 7 days: Orders cannot be cancelled because production or preparation is typically underway or completed.

Cancellation requests must be submitted by contacting our support team. info@urbanschott.com

5.Exchanges

If you receive a defective, damaged, or incorrect item, please contact us info@urbanschott.com within 24 hours with the required details and photographs.

After verification, we will work with you to arrange an appropriate replacement or exchange at no additional cost where applicable.

6. Order Changes

If you need to update your order, you may request changes to:

• Size
• Color
• Personalization
• Patches or other customization
• Shipping details, where possible

Please contact us info@urbanschott.com within 24 hours of placing your order.

Because some products may enter production or preparation shortly after an order is placed, changes requested after production has started may no longer be possible or may incur additional charges depending on the work already completed.

7. Customs & Import Charges

• Shipping charges, customs fees, duties, taxes, and other import-related charges are generally non-refundable unless the return is required because of an error by Urban Schott.
• For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country's customs authorities.

These charges are determined by the relevant customs or government authorities and are not controlled or reimbursed by Urban Schott.

8. How to Request a Return

To request a return or exchange, please contact us with:

• Your order number
• The reason for your return or exchange request
• Clear photographs of the item, if it is damaged, defective, or incorrect

Email: info@urbanschott.com

Our team will review your request and provide the appropriate next steps, including return instructions where applicable.

Please do not send an item back without receiving return instructions from our team.

9. Shipping Delays

Please note that courier services may experience unexpected delays due to weather conditions, holidays, or external logistical issues. These are beyond our control, and no refunds or reimbursements will be issued for shipping delays caused by such factors.

10. Unresponsive Customers

• If we do not receive your confirmation to proceed with production within 12 days,your order will be cancelled, and you will receive a 50% refund.
• If there is a delay in shipment due to a lack of response from your side, and you later choose to cancel the order, only 50% of the payment will be refunded.
• If the parcel is delivered despite no confirmation from you, and the issue was
  communicated to you beforehand, we will not accept a refund or return request.

11. Our Commitment

Customer satisfaction is important to us. Every return, exchange, refund, and cancellation request is reviewed according to the terms of this policy.

We aim to provide clear communication and a fair solution whenever possible.

If you have questions before or after placing an order, our support team is available to assist you.

12. Need Assistance?

If you have questions about returns, refunds, shipping, delivery, or order tracking, please contact us.

Business Legal Name: Urban Schott

Address: Bin Thani Plaza Building Naif, Deira, Dubai, United Arab Emirates

Phone: +971 50 785 4894

Email: info@urbanschott.com

Contact Page: https://urbanschott.com/pages/contact