Shipping policy
At Urban Schott, we're committed to delivering your order safely and within our stated timeframes. Please review the information below regarding our shipping process.
1. Order Processing
Orders are typically processed within 2–3 business days after payment is successfully received. During peak seasons, promotional events, or holidays, processing times may be slightly longer. All orders undergo payment verification and quality inspection before shipment.
2. Estimated Delivery Time
Our products are carefully prepared before shipping. Here's the estimated delivery timeline:
- Order Processing: 2–3 business days
- Packaging & Dispatch: 1–2 business days
- Transit Time: 8–10 business days
Estimated Total Delivery: 11–15 business days from the date your order is placed.
We aim to deliver your order safely within the estimated timeframe provided below. While we make every reasonable effort to meet these estimates, delivery times are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
3. Shipping Rates
- Free Worldwide Shipping on orders of $200 USD or more.
- A flat shipping fee of $20 USD applies to orders below $200 USD.
| Shipping Method | Destinations | Cost |
| Free Shipping | Eligible destinations | Orders over $200 qualify for free shipping |
| Paid Shipping | Eligible destinations | Orders under $200 are charged a flat $20 shipping fee |
All shipping charges are calculated and displayed at checkout before you complete your order.
4. International Shipping
Urban Schott proudly ships to customers worldwide. Please note that customs duties, import taxes, VAT, brokerage fees, or any other charges required by your country's customs authorities are the customer's responsibility. These fees are not included in our product prices or shipping charges.
5. Shipping Carriers
Depending on your destination, orders may be shipped using trusted international carriers such as:
- DHL
- FedEx
- UPS
- USPS
- Other reliable regional delivery partners
We select the shipping carrier that provides the best service for your location.
6. Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. Use this tracking information to monitor your shipment's progress until it's delivered.
7. Shipping Address Changes
If you need to update your shipping address, please contact us info@urbanschott.com within of placing your order. After this period, your order may already be in processing or transit, and we may no longer be able to modify the shipping address.
8. Delayed or Lost Shipments
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to factors beyond our control, including:
- Customs inspections
- Severe weather
- Public holidays
- Carrier operational delays
- Natural disasters or other unforeseen events
If your shipment appears delayed or lost, please contact us and we'll be glad to assist in resolving the issue with the carrier.
9. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Urban Schott is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
10. Need Assistance?
If you have any questions regarding shipping, delivery, or tracking, we're happy to help.
Business Legal Name: Urban Schott
Address: Bin Thani Plaza Building Naif, Deira, Dubai, United Arab Emirates.
Phone: +971 50 785 4894
Email: info@urbanschott.com
Contact Page: https://urbanschott.com/pages/contact